FAQs

Green Art has been in the plumbing supply business for over 70 years. Learn more about our company here.

The company is named after a dear family friend of the founders. His name was Arthur Green.

We price our products competitively because we know how easy it is to find anything and everything online these days. But we don’t skimp on quality – with Green Art, you know you’re getting the best products that last a lifetime.

We do not do installation, but we can recommend a local plumber or contractor to get the job done.

Yes, we deliver throughout New York City and the five boroughs.

Visit our pickup counters or contact our Aftercare Team via email or call: (516) 379-0449 x806. They will be able to identify the proper item you need.

Contact our Aftercare Team for assistance via email or call (516) 379-0449 x806.

Please note: Restocking fees may apply to items returned after 30 days.

Stock items take up to 7-10 days to be replaced. Special order items vary by item.

While we do have a few of our featured brands’ products, we are still working on getting our online inventory up and running. Stay tuned!

We do not supply tile, however our kitchen & bath specialists can recommend options and refer you to a tile supplier.

• Inspiration and ideas for your vision.
• Measurements of your space.
• Timeframe and budget for your project.
• Your contractor’s information.

We’re here to help! Our design consultants will work with you to find your unique style. Check out our design inspiration page!

Approximately 1-2 hours depending on the extent of your project. It is possible you may need to make a follow-up appointment.

• You will verify that all the items on your order will fit the specifications of your space.
• Sign the spec sheets and, if applicable, the special order forms as special order items are non-returnable and non-refundable.
• Provide us with a current email address so that we can send you timely notifications regarding your order.

Review your order to be sure you haven’t forgotten anything (accessories, hardware, etc.) and all sizing is correct.

• Please be sure your contractor is aware of any items that have been specially ordered for you.
• Upon request, we will provide you and your contractor with a spec book that includes all specifications to verify sizing on all your products.
• Our support team will contact you to review:
  • Lead times for any items not currently in stock
  • An estimated arrival date.
  • If lead times should change, there may be other options to maintain the timeframe on your project.

Your salesperson and/or our support staff will let you know when your order is ready for pick up. Verify with them which location and at what time you will be picking up your items (pickup locations & hours). The balance on your order is due prior to pickup of any items.

We recommend picking up your order between 7:00 AM and 2:30 PM on weekdays.

The receptionist will direct you to the proper area.

With over 100,000 square feet of warehouse space, it could take our staff over 30 minutes to pull your materials. Please plan accordingly. We appreciate your patience!

Curbside: Your items will be unloaded from the truck at your curb. (Be sure to have some assistance there to help bring large items inside the day of.)

White Glove: Your items will be unloaded from the truck and carried inside your home (and upstairs if requested at time of scheduling). Notify us of any items that must be carried upstairs. Please note: We do not unbox or remove trash.

*Please schedule your delivery at least 5 days in advance.

*All orders must be paid in full prior to scheduling a delivery.

Check to make sure you have received everything. You have up to 24 hours to report any missing or damaged items to our Aftercare Team via email or call (516) 379-0449 x806.

Once you set up an account with us, you can register your online account. Once approved, you can log in to check stock, view invoices, and more.

Yes, simply fill out the contact form here and we’ll send over an application.

Yes, we have supplied some of the larger commercial projects in NYC and Long Island, including sports stadiums, schools, hospitals, airport terminals, and more.

Yes, we can offer very competitive pricing on large projects. Contact us for a quote today!

Yes, we can deliver pipes and other heavy material via our fleet of boom trucks throughout the five boroughs.

Check out our commercial page to see our product supply menus.

Yes, we supply various brands of commercial heating systems including Rinnai and Viessmann.

Yes, we have booster pumps by DAB Pumps.

Yes, we supply Wade, Zurn, JR Smith and Watts drainage.

Yes, we supply all kinds of building materials, power tools, protective gloves, and more.